Can I get an extension on my bill?

Payment arrangements are made on an individual basis. Please call 800-231-5240 to discuss your payment options with a member services representative.

Can I pay my bill online?

Yes, Southern Pine Electric offers many different options for paying your bill. Members may pay online, on our automated phone payment system (866-283-7019), at one of our district offices, by mail, or bank draft. To pay online or by phone, please have the following available: • Your Southern Pine Electric account number • The last four digits of your social security number (Your social security number must also be on file at Southern Pine Electric.) • Credit card, debit card, or bank routing information

Can I view my bill online before I receive it in the mailbox?

We know that it will indeed be more convenient for our customers to be able to view and pay their utility bill online. Please be patient as we update our services and work to maintain costs in order to offer many new options, hopefully in the near future.

What is PCA?

The wholesale power cost adjustment (PCA) is the only component of the bill based on a factor that fluctuates monthly. There are two major costs associated with getting electricity to your home. First, there is the cost to build the power plants, substations and miles of line, and to maintain these systems in good working order. This cost is fairly predictable and is reflected in the base energy rate. Secondly, there is the cost to produce and deliver the electricity. This cost is quite volatile and is reflected in the power cost adjustment.

How long do I have to pay my bill?

Each month’s bill is due upon receipt. A $3 delinquent fee will be applied if current month charges of $30 or more remain unpaid at the delinquent date. This date is printed in a block at the top right and at the bottom right of the bill.

Can I pay my bill by phone?

Yes, Southern Pine Electric offers many different options for paying your bill. Members may pay online, on our automated phone payment system (866-283-7019), at one of our district offices, by mail, or bank draft.

To pay online or by phone, please have the following available: • Your Southern Pine Electric account number • The last four digits of your social security number (Your social security number must also be on file at Southern Pine Electric.) • Credit card, debit card, or bank routing information

Do senior citizens qualify for a discount?

Monetary discounts are not available; however, senior citizens are eligible for enrollment in our Extended Due Date program that helps ensure your Southern Pine Electric bill is not due before your social security check arrives.

Why is my bill so high?

Lifestyles and weather conditions are the major contributors to your electric use. The square footage and insulation of your home impacts your heating and cooling ability. Our new Home Energy Calculator and Home Energy Library can also help you understand where your electric energy is used most. You may also view usage history on your MyPower Account to assess when the most energy was consumed.

Do you take credit or debit card payments?

Yes, credit card and debit card payments may be made online or on the automated phone payment system. Cash, checks or money orders only are accepted in the district offices.

How much is my bill?

Our member service representatives (MSRs) are happy to help you with questions concerning your account. For identification purposes, please have your account number or social security number available for the MSR. Please call 800-231-5240 or visit your MyPower Account to view your bill.

What is the $25.00 charge for on my bill?

This $25 charge is for basic minimum service (meter, transformer, service line, etc.).

Why didn’t my bill go down when I was away on vacation?

Most of the major contributors to residential energy bills are operated by thermostat. Your heating and cooling system, water heater, refrigerator, and freezer all run as necessary to satisfy a thermostat unless you turn them off. Even when turned up to 85 degrees, a central air conditioner may run as much as three or four hours out of a 24-hour period on a really hot day.

Many appliances, even when switched off, continue to consume energy. For example, your television has a power supply and considerable circuitry designed to receive a remote-control signal and quickly power up. The only way to stop this usage is to unplug it. There are dozens of devices in your home, like DVD players, coffee makers, microwaves, alarm clocks, automatic sprinkler systems, and satellite receivers or cable boxes that continuously consume energy, whether you are home or not. Remember, just because you’re not there does not mean appliances are not running and just because they are switched off does not mean they are not consuming energy.

What is AMI?

Automated Metering Infrastructure (AMI) is a state-of-the-art technology that allows us to read your meter remotely. Data is sent directly from your meter to a substation on existing power lines. From the substation the data then travels to Southern Pine Electric’s headquarters where it is integrated with the customer information and billing systems, resulting in the production of a timely, accurate bill.

Where can I pay my bill?

Southern Pine Electric offers many different options for paying your bill. Members may pay online, on our automated phone payment system (866-283-7019), at one of our district offices, by mail, or bank draft. Click here to for the phone number and location of the office nearest you.

To pay online or by phone, please have the following available: • Your Southern Pine Electric account number • The last four digits of your social security number (Your social security number must also be on file at Southern Pine Electric.) • Credit card, debit card, or bank routing information

How do I connect a generator to my house?

The simplest and lowest cost method is to run extension cords from the generator to the loads to be supplied. If the generator is to be connected to household wiring, an approved method of isolating the house electrical system from utility must be used. A manual or automatic transfer switch can be wired into the distribution system to allow the use of existing household wiring and receptacles. A three position, whole service disconnect (knife switch) can also be used to isolate the house electrical system from the utility.

Can I read my own meter?

Yes. If you believe that your meter has been reading incorrectly, you can easily verify the reading yourself. Simply compare the reading on your bill to the reading on the meter, allowing for usage since the reading date.

Can I trim my own trees away from the power lines?

No, Federal law states that in order to do any work within 10 feet of any energized primary power lines, you must be line-clearance qualified.

If my meter will no longer be read by a meter reader does it matter where it is located?

Yes. Although the new meters will be read automatically, they will still need to be inspected, monitored and serviced. As a result, your meter will still need to be accessible to Southern Pine Electric personnel.

Should I notify my utility company that I have a generator?

Yes. Most utilities maintain this type of information and make it available to the line workers that will be working in the area. Power restoration can be delayed while line workers check to see if a generator is being properly used. Having this information beforehand can reduce these delays.

How will AMI benefit me?

Southern Pine Electric will be able to read your meter frequently to gather a history of your use which will enable you to see a pattern in the way you use electricity. This will help you determine how to conserve power and thus lower your bill. Another benefit of AMI is a more accurate and efficient way to monitor reported outages.

What size generator do I need?

This depends on the number and size of loads you want to run at the same time. If a house uses natural gas (or propane) for heat and hot water, a 4,000 to 6,000 watt generator can maintain a high level of comfort (assuming natural gas or propane is available). A house using an electric furnace and electric water heater may need a generator in the 20,000 to 35,000 watt range. Generator size can be estimated by determining the major loads to be supplied and allowing some overhead for convenience appliances (television, computer, etc.). Some of the most common major loads are listed below (these are average numbers and can vary):

  • Furnace blower motor (propane/natural gas heat) 1,500 – 2,000 watts
  • Refrigerator/freezer 1,500 – 2,000 watts
  • Well pump (1 horsepower) 3,500 – 5,000 watts
  • Water heater (electric) 4,000 – 5,000 watts
  • Electric furnace 11,000 – ???
  • Heat pump 10,000 – ???

By manually switching loads off and on, the owner can ensure that only one major load is running at a time. This can allow a smaller generator to be used.

Since AMI can monitor outages, will I still need to call Southern Pine Electric if I have an outage?

Yes

If my power goes out, what should I do?

First, check to see if your neighbors have power. If everyone around you has power, check your fuse or breaker box. If that doesn’t seem to be the problem, call Southern Pine Electric at 800.231.5240.

How long will the power be off?

The length of your outage is greatly influenced by the cause of the outage. Widespread outages typically result from severe weather. In this case, repairs made to transmission lines, substations, distribution lines or tap lines can restore your power while at the same time restoring service to a large number of people. The crews continue to work down the line until all power is restored. Click here to view the power restoration sequence.

Why are my lights blinking?

A light blink is a momentary power interruption that happens almost in the blink of an eye. It’s like flipping a switch off and then back on quickly. While some people mistakenly believe that an occasional blink means poor service from their power company, it actually indicates the opposite. Most blinks are the result of the local environment. Generally, when your lights blink, it is the result of a squirrel or other small animal getting onto a transformer or a tree limb falling into the lines. The blink you see actually means that Southern Pine Electric’s protective equipment is operating as it should and an outage has been avoided. If, however, the blink occurs frequently or consistently (same time every day), then there may be a problem requiring Southern Pine to investigate. In this case, please call us and we will be glad to respond to your call.

What should I do if I see a power line down?

Stay away from downed power lines. Even though your power may be off, downed lines may be energized. Call Southern Pine Electric immediately to report the line’s location. Also, please remember that water conducts electricity, so if the downed power line is near water, keep your distance from the water.

Will Southern Pine Electric remove a tree or limb on my property that is threatening a power line?

Please contact Southern Pine Electric to discuss this matter. Click here for the phone number and location of the office nearest you.

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