Our Commitment to Our Members

At Southern Pine Electric our team is closely monitoring the ever changing news on COVID-19 (Coronavirus). We understand we provide a critical service to our members and our communities. SPE employees are committed to bringing you safe, reliable electrical service every day.

Office Hours

All Southern Pine Electric drive-through lanes remain open from 8 am to 5 pm, Monday through Friday. Lobbies are now open to our members, but we still want our members to practice CDC guidelines on social distancing while utilizing the lobbies. Member service representatives are available from 8 am to 5 pm, Monday through Friday, and dispatch employees are on duty after hours to respond to outages and emergencies 24/7.

Safety

At Southern Pine, safety is always our priority. We have taken measures to protect our members, employees and communities by sterilizing our offices and facilities, closing our lobbies, scheduling employees with staggered shifts and isolating critical departments to help ensure their health and your continued service. We are following OSHA, CDC and state department of health guidelines.

Commitment to Members

At Southern Pine Electric, we understand that our only priority is to provide critical electric service to our members and communities. We take this responsibility seriously and we are prepared to continue providing reliable electric service daily. Southern Pine understands the financial impact this virus may have on many of our members and we will work with all affected.

Alternate Payment Methods

In addition to our convenient drive-throughs, Southern Pine offers many payment options including:

  • Visiting our website at www.southernpine.coop,
  • Calling our automated payment system at 1-866-283-7019,
  • Mailing payments to Southern Pine Electric, P.O. Box 60, Taylorsville, MS 39168,
  • Using our drop boxes at SPE offices for after hours and weekend payments.

It is important that you continue to pay on accounts, even though disconnections have been suspended, to avoid a larger financial burden later. To discuss your payment or for any questions, please call a Southern Pine member service representative because we are committed to helping you.

Suspension of Disconnections

The Mississippi Public Service Commission’s order suspending disconnections ended on May 26, 2020. If you are behind on your bill, please call 800-231-5240 now to make payment arrangements and avoid interruption of service. Our member services representatives are eager to assist you.

Our Commitment to Education

As you work on home schooling or distance learning, here are a few educational and fun resources and activities to enjoy:

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ENHANCING THE QUALITY OF LIFE OF OUR MEMBERS AND COMMUNITY BY SAFELY PROVIDING RELIABLE ELECTRIC ENERGY AT AN AFFORDABLE PRICE